DELIVERY OPTIONS

 

Standard UK Delivery

 

  • Standard delivery is a 3-5 Working Day delivery service (Monday – Friday, excludes Weekends & Bank Holidays)
  • Please allow up to 5 Working Days for your delivery to arrive
  • Fully tracked & signed for delivery service with 1-3 hour estimated time of arrival notification on the day of delivery
  • Remote Areas are excluded from this option and will be charged a flat rate of £8.95

£2.95

Express UK Delivery

 

  • All orders placed before 2pm Monday - Friday will be delivered on the Next Working Day
  • All orders placed after 2pm on Thursday until 2pm Friday, will be delivered on the following Monday
  • All orders placed after 2pm on Friday will be delivered on the following Tuesday
  • Some Remote Areas are excluded from Express Delivery
  • Fully tracked & signed for delivery service with 1 hour estimated time of arrival notification on the day of delivery

£5.95

Free Standard UK Delivery

 

  • Free Standard Delivery on all orders of £30 and over
  • Applied at the basket, Remote Areas excluded 
  • Fully tracked & signed for delivery service with 1-3 hour estimated time of arrival notification on the day of delivery

FREE

 

REMOTE AREAS - STANDARD DELIVERY CHARGE £8.95

Remote Areas are excluded from Express & Free Delivery. Remote Area orders will be delivered within 3 - 5 Working Days. A Standard Delivery charge of £8.95 will be applied to all Remote Areas listed below.

Channel Islands Post codes

GY1-9, JE1-4

Shetland & Orkney Post codes 

KW1-17, ZE

Scottish Highlands & Western Isles Post codes

PA20-38, PA41-49, PA60-78, KA27-28, PH4-41, PH42-44, PH49-50, HS9

Aberdeen Post codes

AB31-38, AB40-56

Scottish Highlands Post codes

IV1-28, IV30-32, IV36-49, IV51-56, IV63 , HS1-8

Isle of Man Post codes

IM1-99

Isle of White Post codes

PO30-41

Cornwall & Scilly Post codes

TR21 - 25

Northern Ireland Post codes

BT1 - 99

Republic of Ireland

All Eircodes


Please note that unfortunately, we do not currently offer a delivery service to British Forces Post Office (BFPO) addresses. We sincerely apologise for any inconvenience caused. 

ADDITIONAL DELIVERY INFORMATION

Weekends, Public & Bank Holidays

There are no dispatches or deliveries made on Weekends or Public & Bank Holidays.

Deliveries Requiring a Signature 

All of our orders are dispatched by our nominated courier service and are fully tracked and require a signature upon delivery. If the first delivery attempt is unsuccessful our courier will automatically reattempt delivery the following working day. They will also post a card through your door so that you can call the courier or go online to rearrange a suitable date and delivery time. Certain deliveries will allow you to request that your parcel be left with a neighbour or in a secure location. If your order has 2 unsuccessful delivery attempts and you have not made contact with the courier company within 5 working days, your order will be returned to Home Factory Shop and will be refunded in full. 

Estimated Time of Arrival 

You will receive an email or text message, depending on your delivery notification preferences, from our nominated courier on the day that your parcel goes out for delivery, advising you of the one-hour time slot in which you can expect to receive your order at your chosen delivery address. Please note that the one-hour time slot issued is only an indication of the time your parcel will arrive and we cannot be held responsible for late or failed deliveries by our courier service. 

Tracking Information 

Once your order has been dispatched, you will receive a series of notifications to update you on the progress of your order whilst in transit. You will also receive a unique tracking number by email to allow you to track your parcel’s progress online. Click here to track your parcel.

International Delivery

We do not currently provide an international delivery service. We apologise for any disappointment caused. 

Customer Services

If you have any questions regarding delivery not covered by our FAQ’s or Terms & Conditions please contact our Customer Services Team on our free helpline 0800 652 4036 or submit a query through our Contact Us Form

WHAT ARE REMOTE AREAS AND WHY DOES DELIVERY COST MORE TO THESE AREAS?

Areas classed as ‘Remote’ are areas of the UK such as the Shetland Islands, the Outer Hebrides and Northern Ireland as well as Non-UK destinations which include Ireland, the Channel Islands and the Isle of Man. These areas are considered by our couriers to have a longer delivery time scale and have a higher transportation cost to fulfil. 

Due to increased costs from our couriers when servicing the Remote Areas, unfortunately, we are just not able to include the Remote Areas within our Standard Delivery charge. Our Remote Area delivery charge is currently set at £8.95, which we still feel is a fair and competitive price for delivery. 

Most of our products can be quite heavy and bulky and do not fit within the Royal Mail network criteria; therefore we have to use our nominated courier’s service which caters for our transportation needs. 

Returns

RETURNS POLICY

Home Factory Shop is committed to selling high-quality products but we understand that there may be a time when you need to return something you’ve bought. We offer a Money Back Guarantee and we will be more than happy to issue a full refund or offer an exchange within 30 days of purchase provided the item(s) are in as sold condition, including all original packaging. To initiate your return please email us with full transaction details and the reason for the return.

Christmas Returns Policy   

Orders placed from the 23rd November 2019 until the 21st December 2019, are eligible for return until the 31st January 2020.            

A full refund, including the outbound postage and packaging charges applied to your order, will be processed back to the original payment method within 3-5 working days of receipt of the returned item(s). You will be informed by email when the refund has been processed.

We will refund the delivery charge applied to your order, provided you return the order in full. If however, you are only returning some of the items on your order, then we will only refund the cost of those items and not the outbound postage charge.

Please address all returns to:

Returns Department

Home Factory Shop Returns
Grane Road Mill
Grane Road
Haslingden, Lancashire
BB4 5ES

Home Factory Shop is trading style of Marvi Kids Limited. 

Unfortunately, we do not offer a Freepost returns procedure. Therefore you must organise the return of any unwanted item(s) at your own expense and risk. Returns cannot be accepted without prior authorisation, so please ensure you fill out our online returns form.

We advise you to obtain proof of return from your carrier or recorded delivery through the Post Office.

Please ensure that the item received fits your requirements before altering it in any way. We are unable to accept the return of any ready made curtains that have had the drawstring pulled or have been altered in any way.

Please take into consideration that all the sizes stated on our website are approximate and the colours in product images may appear slightly different depending on the resolution and settings of your screen, of which we cannot be held responsible.

None of the above conditions will affect your statutory rights under the Consumer Rights Act 2015 if the goods are delivered faulty or there was any error on our behalf. 

Exclusions from Home Factory Shop's Returns Policy

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

  • Mattress Toppers
  • Mattress and Bedding Protectors
  • Duvets
  • Pillows

Your Statutory Rights are not affected. 

RETURNING A PURCHASE

If returning items by post or couriers, please send to the above returns address.

We do not offer a free returns service unless the goods are delivered faulty or there was any error on our behalf.

If you are looking to returns items, then the companies listed below, maybe of assistance:-

This information is merely guidance, and is not to be considered as instructions from Home Factory Shop.

  • Parcel2Go

Online quotation tool for parcel delivery.

Click here to send a return with Parcel2Go.

  • ParcelMonkey

Online quotation tool for parcel delivery.

Click here to send a return with ParcelMonkey.

  • Royal Mail

Take your parcel to the Post Office and request the standard parcel delivery service (if you parcel contents value is greater than £46 then you may wish to take out additional insurance).

Please Note: If you use one of the services listed above, then your contract to return items is taken out with companies listed above, and it is their responsibility to return the items to Home Factory Shop. We are only able to issue a refund for item(s) received back safely into our warehouse.

EXCHANGING A PRODUCT

In line with our returns policy, you have up to 30 days to exchange a product.

Please email us with full transaction details, follow our returns procedure and then place a new order via our website for the product you would prefer.

FAULTY OR WRONG ITEM RECEIVED

Sometimes things go wrong! So here’s what to do.....

If the item received is faulty and has a manufacturer's defect, please email us your order number, details of the defect and whether you would like a full refund or replacement. We will then advise you on how to proceed with the return.

If the item received differs from what was originally ordered i.e. (Size etc.), please email us with your order number, details of the discrepancy and whether you would like a refund or replacement. We will then advise you on how to proceed with the return.

WHY DO YOU NOT OFFER A FREE RETURNS PROCEDURE?

Here at Home Factory Shop we do not feel it is right to build the cost of the outbound postage and packaging and the returns postage cost into each and every purchase. We are confident that you will be happy with your purchase, but if you feel the need to return your order, we ask you to do this at your own cost.

We like to stay as competitively priced as possible, if we were to offer free returns then inevitably our prices would have to go up!

We operate a Money Back Guarantee; simply return your purchase within 30 days for a no quibble refund.  You will receive a full refund, including the original outbound postage and packaging charges applied to your order, but the cost to return the purchase will be paid by you.

None of the above conditions will affect your statutory rights under the Consumer Rights Act 2015 if the goods are delivered faulty or there was any error on our behalf.